To sign up for an account, click SIGN IN on the upper right hand corner of www.karicera.com. You would then click REGISTER on the pop up window that follows. Fill out your information and click CREATE. By creating an account you will be able to checkout faster, store multiple shipping addresses, view and track orders, and receive updates.

We accept American Express, Discover, Mastercard and Visa debit/credit cards as well as PayPal, AfterPay, and ShopPay. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Preparations to process your order are started as soon as you place your order. Unfortunately this means we may be unable to make any changes to your address. But you can email us as soon as you note you need to make a change (immediately) at support@karicera.com We will do our best to get your information updated, so your merchandise gets to you safely.

Once your order is successfully packaged for shipment, you will receive a shipping confirmation email with your tracking number. You can then track your package's progress directly from the link in this email.

If you've placed an order and received a cancellation email from us, we sincerely apologise. This will usually be because the stock wasn't in the warehouse when it was time to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

At the moment we are only offering international shipping to Canada. Shipping Rates to Canada will be anywhere from $19 US & up We hope to add othe rmarkets in the future. NOTE: Before purchasing, we recommend checking your country's import tax and or duty charges. Karí Céra cannot be held liable for any additional charges, taxes, or duties issued by your country's import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value of any goods we send out.

All items that are marked final sale have been marked down in price, and cannot be returned for a refund, store credit, or exchanged for a different size, color, or style. Additionally, no promotion codes can be applied to items marked Final Sale. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions at support@karicera.com

Please contact our Customer Service team at support@karicera.com within 14 days of your order being delivered and they’ll be happy to help.

We are so sorry to hear that you’ve received an item that’s not in perfect condition. And we sincerely apologise. To get this fixed for you please contact us via customer service at support@karicera.com When you first contact us please include the following information: Your name Order number Product name and code Picture of the fault Description of the fault (The product name and code can be found on your order confirmation email). We will work with you on getting you a replacement or exchange.